El Dorado Ranch Mountain Side Guestbook

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cistern usage notice

Our properties by the mountain side have no running water, making use of a cistern, please be mindful of your use of water, specially if you're staying for more than a few days.

Emergency Numbers

Normally the best number to call is 911, but if for some reason it’s not working or your situation is not an urget emergency, here are some alternatives:


(Red Cross) 065


116 or 068

Road Assistance

(Green Cross) 120

Local Police

060 or 113

Do you provide towels?

No, we do not provide towels.

How to reach us after hours

We’re open from 8 AM to 8 PM. On afterhours you can reach us on our mexican phone number: +52 686 187 2399

Need to return the keys but the office is already closed?

There is a dropbox just to the side of our office door where you can leave the keys in case you’re planning on leaving on afterhours.

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Resort Directions

Pool Schedules

8 AM to 10 PM

Where is the swimming pool located?

This side of el Dorado has one big community pool, which is located as shown in the map below:

Guest from el Dorado Ranch Mountain side have access to the pools from El Dorado Ranch Beachside, but beachside guest don't have access to mountain side pool.

el dorado ranch swimming pool

What are the schedules for the tennis court

8 AM to 10 PM

Where are the tennis courts located

The tennis court is close to the pool, about 300 meters

el dorado ranch tennis court

What are the schedules for the golf course

8 AM to 10 PM

Where is the golf course located

While the golf course is on the other side of El Dorado Ranch, if you are someone who enjoys golfing the visit will definitely be worth while.

el dorado ranch golf court


Are there any activities like Jet-Ski, Flyboarding, Kayaks, etc?

Yes, we have a whole page dedicated to the activities you can enjoy in San felipe

San Felipe Activities Jetski and Kayak

San Felipe Activities

Restaurants nearby?

Yes, below we provide you two of the closest ones:

Pavillion Restaurant is the closest one and part of the El Dorado Ranch resort

San Felipe Pavillion in El Dorado Ranch

Sand Rail Pizza & Jolly Mon Bar

San Felipe Jolly Mon restaurant

San Felipe's Other Restaurants

Grocery stores close by?

Closest store is Rancho Market which you can find in the map below:

rancho market grosery store


No water? here are some possible causes

Most common, specially if you're a few days in, is that the cistern may have run out of water. The cover is usually not heavy so you can check the water for yourself, just be sure to keep kids or pets away to avoid any possible misfortune

cistern cover example cistern open cover example

The cistern has water, now what?

Now if there is water, next up is to check the water pump, which in most cases is in a small room on the ouside of the house.

cistern open cover with water example

Here is an example of what a water pumping system looks like, in most cases is full of pipes, there is the compressor and the water tank, albeit sometimes they are fused together into one machine.

water pump system

There are two things to look for here, the on/off switch which should turn the whole system on or off...

water pump switch water pump

...and the water pressure meter, which is located in the compressor. Although unlikely (because we check that everything is working before your arrival) the on/off switch may be set to off, try toggling it and see if it works. If that doesn't solve the issue, please check the pressure meter, if it's bellow 1 and there is water in the cistern then it's probably a mechanical problem, in that case please contact us so we can send our maintainance team to fix it asap.

water pump pressure meter

There is no hot water or not hot enough?

Below there are some example of the common water heater found in our houses.

gas water heater example

Fully gas based water heater

semi electric water heater

Semi electric water heater

While on fully gas based water heaters may be better to just call us, on semi electric is possible to check for yourself if the machine is working as they have a small screen displaying the current target temperature. If it's off then try pressing the on/off button on the right. If it's working and you just need hotter water, although not recommended, you can turn the meter to the left to increase the temperature, be careful not to set it too hot!

water heater heat controller

Having problems with the internet?

Wifi password is usually writen at the top of the modem or in the fridge. If you're having problems with the modem please try restarting the modem, you can do this by either pressing the on/off button at the back of the modem or simply unplug it from the power source.

internet modem example

Check that the cables in the back are securely connected to the modem. If that doesn't work please contact us.

connection to the internet by cable

Is the air conditioner not cooling down?

Maintenance team would turn on the A/C if needed before your arrival, depending on the temperature it may take a while to cool down the place, you can see the current inside temperature on the left, while the selected temperature for the A/C system on the right

example of conditioner center controller ac control panel

The minimum temperature recommended is 70, anything below could produce a malfunction in the system and may stop cooling.

ac control panel normal temperature

The heater is not working? Is it still too cold? How do you turn on the heater?

If our maintenance team did not turn it on before your arrival and you find the house it’s getting too cold, you can turn on the heater simply by turning the switch with the “System” label to the “Heat” option, if after 10 minutes you find it still cold, you can raise or lower the thermostat temperature using the arrows.

ac control panel - heater working

Here is a quick video showcasing how to operate the air conditioner control panel:

Having problems with the TV?

Are you using the right controller? The Roku controller will not control the TV, you need to turn on the TV and the Roku will turn on automatically.

Tv and Roku controllers

Controller on the left in the Roku controller, on the right is the regural/universal TV controller

To use the Roku you will use the Roku controller. On the first row there is the Home(on the right) and Back(on the left), which allows you to get back to the main Roku screen and go back to the previous screen respectively. Next down the line are the arrows which would allow you to move around and select an option, while pressing the middle button will select that option.

Roku interface shown on TV

The Roku interface shown on TV

Here's a video showcasing how to operate the roku system:

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